What is the Satisfaction Guarantee Program?
The Satisfaction Guarantee Program ensures you receive high-quality leads and provide security when purchasing our services. The program covers leads from Paid Direct Inquiries and Lead Boost Direct, allowing you to get a refund via LeadCoins or boosting leads extensions.
This program covers the following:
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The Lead is a seller (broker or salesperson).
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The Lead is not looking for a property, has already bought one, or is a fake lead.
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The Lead is a scammer or spammer.
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The Lead has no verified contact details.
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The Lead has a documented history of low quality, evidenced by being reported multiple times by different sellers and/or frequently identified as a spammer.
If you encounter a lead from these sources that fail to meet our criteria for a high-quality lead, we encourage you to report it to us and submit any information to support the claim to help us investigate the matter.
For Paid Direct Inquiries, you have ten (10) days to report and submit information from the date of purchase. Verified claims will be refunded via LeadCoins.
For Lead Boost Direct, you have ten (10) days to report and submit information upon receipt of the inquiry. Verified claims will be refunded by extending the guaranteed leads of your boosted property.
Related topics:
- How can I report a lead under the Satisfaction Guarantee Program?
- Why didn't I get a refund for a lead covered by Satisfaction Guarantee
- Guidelines for reporting a lead covered by Satisfaction Guarantee
- Benefits of Having LeadCoins for Paid Direct Inquiries
- What are the different labels in the Source column in Leads CRM?
- Can I get free leads to my properties?
- How can I assign leads to other users of OnePropertee?
- What are Paid Direct Inquiries?
- Why is my email app not opening when clicking on an email link?
- Why can't I access my leads?
- What are the Benefits of LeadMail Compared to Standard Email?
- What is a Lead?
- What is the Spammer tag in my Lead?
- What can I do with the spammer or fake lead from Paid Direct Inquiry?
- How can I view leads from a specific property?
- Where can I view the Lead Activity?
- What is a Lead status?
- How can I reply to my Leads?
- How can I block a lead?
- What is a Spammer?
- Why is my Viber/WhatsApp app not opening when clicking on the icons?
- What are the features of the Leads CRM?
- How can I filter my leads based on their mobile number?