We’re excited to roll out the new Feedback feature, designed to make your interactions with leads and buyers smoother and more efficient. This feature helps you keep track of progress, enhance communication, and build credibility—all in one place.

Here’s what you can look forward to with the new Feedback feature:

• Automatically update the status of your lead or buyer each time you leave Feedback.

• Easily review all past interactions through your Feedback History, providing better insights for future engagements.

• Enjoy standardized status updates that ensure better alignment and a more organized system.

• Enhance your credibility as a seller by consistently receiving and providing positive Feedback and building trust with potential buyers.

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Need Help? For any questions or assistance, contact us via our Support Channel.

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Frequently Asked Questions

How do I leave Feedback for my Lead?

To leave Feedback in your Leads CRM, follow these steps:

1. Go to your Leads CRM and select a lead.

2. Click the Leave Feedback button.

3. Update the Status of your lead.

4. Select a feedback.

5. Add a message if applicable.

6. Submit your Feedback.

After submitting, you will be redirected to the Feedback History, where you can view the feedback you've provided for that lead.

Note: Your lead will not be able to view the feedback you leave.

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Is leaving Feedback the same as reporting?

No. If you want to report a lead, you’ll need to click the Flag icon to send a report about your lead. Leaving Feedback is meant to track your engagement and update lead status, while reporting is for lead-related issues or concerns.

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Why doesn't my lead have a "Leave Feedback" option?

• If you're a One Partnership Referral Program member, leaving Feedback is only available for referrals you have accepted.

• If you're not a One Partnership Referral Program member, Feedback is available only for leads whose contact details you've accessed. If you haven't paid for a PDI (Paid Direct Inquiry), the Leave Feedback option won't be available.

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Is leaving Feedback the same as changing the status of my lead?

Yes. Leaving Feedback automatically updates the status of your lead.

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Why is there no custom status option anymore?

We've introduced the new Feedback module, which replaces custom status options. This updated system allows you to update your lead's status, add feedback and notes, and even attach files, helping you better manage and track your leads in one place.

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Can I edit or update Feedback after submitting it?
No, once Feedback is submitted, it cannot be edited. However, you can add notes in future feedback entries if the lead’s status updates or changes.

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How often can I leave Feedback for the same lead?
You can leave Feedback as often as needed. Each entry will be recorded in your Feedback History, allowing you to track the progress of your lead over time.

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Can I attach files to my Feedback?
Yes, you can add notes and attach files to provide additional context or documents related to your lead.

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What happens if I don’t leave Feedback on a lead?
While it’s not mandatory to leave Feedback, doing so helps you track and monitor the status of your leads more effectively. Without Feedback, it may be harder to keep track of past interactions and engagement.

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Can Feedback impact my overall performance on OnePropertee?
Yes! Consistently leaving Feedback and updating the status of your leads helps you maintain an active and organized seller profile. Positive Feedback from buyers can also strengthen your reputation and credibility on the platform.